Return/Exchange Policy
We gladly accept merchandise within 30 days from the date of receipt.
Please send a request to info@shushancollection.com with subject line "Return".
Customers are responsible purchasing return labels. When returning postage, we suggest you insure the package via USPS, UPS or FedEx and purchase tracking services for your protection. Please provide tracking information in email of return/exchange request to info@shushancollection.com.
If you received a FREE merchandise with your order, you must include the free item with your return or the item will automatically get charged to the original price.
We do not accept returns received after 30 days of the original shipment date and will be returned to the return address at the customer's expense with additional shipping cost. We are firm with our policy since we want to be fair with everyone. If you do ship back items that fall under the non-refundable policy, you will receive store credit only.
LOST PACKAGE OR INCORRECT SHIPPING ADDRESS?
We ship via USPS for all domestic orders, which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you in locating it, however, we are not responsible for refunds for lost or incorrect addresses. We can not refund you if you have moved and package failed to deliver.
***We cannot be held responsible for packages once proof of delivery is generated. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen. ***
We ship via USPS for all domestic orders, which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you in locating it, however, we are not responsible for refunds for lost or incorrect addresses. We can not refund you if you have moved and package failed to deliver.
***We cannot be held responsible for packages once proof of delivery is generated. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen. ***
CANCELLATIONS
We are unable to cancel or modify orders once they have been submitted. We are sorry about this! Our team is so fast, it is not possible to catch packages before they are out the door. The good news is that most items are returnable if you decide against them. If you provide the incorrect shipping address, under no circumstances, could we provide you a refund or replacement. Please double check your shipping address before purchasing.